Logistics assistant, Sew-Usocome
For reasons of reliability and speed, we only use HK
- What are your transportation needs?
Sew-Usocome is a market leader in drive systems. We work for large corporations as well as small and medium-sized companies. For our customers, time is of the essence! Whether it's a winery, a logistics center or an amusement park, every unplanned downtime is a source of stress and cost. So it's essential for us to be able to act immediately.
- Why did you choose HK?
When it comes to "urgent" transport, our requirements in terms of reliability and speed lead us to call on HK for small parcels, as well as pallets and even larger items. Transport is carried out according to the rules of the trade. This is important, because any material transported must arrive intact at its destination: we try to avoid as far as possible load breaks, i.e. loading-unloading operations that often cause damage.
- What's the "plus" in this company?
Our after-sales service operates 24 hours a day, 7 days a week: with us, there's always someone to answer and consider the customer's request, and we expect the same from our partners. HK guarantees us essential responsiveness and availability. We can contact them at any time of the day or night. If we urgently need to send a courier to the other end of France, and on arrival he finds the door closed, we know that the HK team will do everything necessary to find the right person on the spot and complete the delivery.
- Is it a guarantee of serenity?
I can trust HK 100%. I can rest easy at night. When I arrive at the office in the morning, I'll find the fax or e-mail notifying me of the job that's been set up overnight, confirmation of collection from us and confirmation of delivery to the customer, as well as a document showing me the cost of the job. When I arrive, I've got everything! My file is complete...
